Refund policy

All Sales Final – No Returns or Exchanges

Due to the nature of our products — which include herbal remedies, botanical oils, and skincare formulations — all sales are final. We are unable to accept returns or exchanges on any opened or used items.

Why we have this policy: Our products contain natural botanical ingredients and are formulated for personal use. For health, safety, and hygiene reasons, we cannot resell returned items.

Damaged or Defective Items: If your order arrives damaged or defective, please contact us within 7 days of delivery at tqh.ashley@gmail.com with a photo of the item and your order number. We'll make it right with a replacement or store credit.

Wrong Item Received: If you received the wrong product, please reach out within 7 days of delivery and we'll send the correct item at no additional cost.

Questions? Reach us at tqh.ashley@gmail.com or through our contact page. We're more than happy to help you find the right product before you purchase, so you receive the best possible benefit from our apothecary.